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Infopark CMS Fiona ensures that the Flughafen München GmbH (FMG) presents itself to employees, passengers, and business partners in a unique layout.

With approximately 35 million passengers per year, Munich Airport is Germany’s second largest airport. Two decisive criteria for choosing Infopark’s Content Management System (CMS) were its ability to integrate with the existing IT structures of the airport corporation and the user friendliness of the system.

Three Large CMS Projects

To date, FMG has realized three large projects by means of the solutions provided by Infopark:

• Corporate Internet presence of the Munich Airport and its subsidiaries
• Intranet: “DELFIN” - The electronic airport information network
• Information desks in the visitor’s center (including an airport exhibition area, among other things)

The three CMS projects are deeply interconnected, meaning that all information is acquired only once by 200 editors working in non-central specialist departments. All information is edited and released in the central editorial office.

Over 30 Internet Presences

The Internet presence of Munich Airport is used by over 500,000 visitors per month. 30 subsidiary presences exist. In another five presences such as the Air Traffic Initiative (“Initiative Luftverkehr”), FMG operates as a service provider.

Intranet Connected to SAP R/3

The “DELFIN” Intranet serves as the internal information platform for the FMG and its subsidiaries. Up to 100,000 visits per month prove its great popularity. “All information can be accessed with ease and are fetched actively on demand instead of pouring them out on everyone”, Gerda Kettl, Manager Public Relations - New Media, says. For “DELFIN”, the CMS was connected to the SAP R/3 system of the FMG. The content is exported at regular intervals. Additionally, documents are provided with design, layout, and meta elements.

In the intranet, Infopark CMS Fiona integrates the following functions (among others):

• Document Management for maintaining publications, documents, and attributes in a hierarchical tree structure
• Workflow Management for passing edited content to the quality assurance staff
• User and access permission management for the editorial staff
• Import interface for uploading external documents such as PDF, Word, Excel files, etc.
• Fully automatic link management
• Scripting interface for batch processing

In 2011 the intranet won the inkom. Grand Prix media prize. The Deutsche Public Relations Gesellschaft (“German Public Relations Association”) awards this prize to outstanding company magazines in Germany and German speaking countries.

Infopark Online Marketing Cockpit

In addition to Infopark CMS Fiona, Airport Munich use the Infopark OMC. The OMC helps to maintain user data and access data for the intranet and enables users to make changes to their contact data themselves. Intranet users include airport staff as well as staff from subsidiary companies and cooperation partners.

The master data of employees are imported from the Active Directory Service. Contact data of external employees are entered into the OMC data base manually. It is now possible to assign access rights to users. Users can also change their contact data or password themselves. Additionally, the intranet offers a self service to subscribe or unsubscribe to the internal newsletter as well as web 2.0 elements like a comment function.

Information Desks

Furthermore, in the visitor center, information desks were realized with Infopark’s CMS. On these touch screen applications information about the airport, air traffic (flight schedules, for example), and the shops are made available to the visitors. Infopark CMS Fiona is the prime source of information for the information desks. Also films shown in the cinema of the visitor center are controlled of the CMS.

Infopark-Partner

Oestreicher + Wagner Medientechnik GmbH (OE+W), partner of Infopark is a full media service prover in the divisions production, publishing, system solutions, photography and digital print. They conceptualized the intranet and built it with Infopark CMS Fiona.