Customer Support and Customer Portal

e-mail: info@infopark.com

Infopark gladly provides you a concrete and binding offer for our software and service products. Consulting and training services are provided by Infopark on the basis of the actual number of working days rendered by one of our staff at a fixed daily rate. The daily rate depends on the scope of the booking and when the booking is made.

"Infopark's CMS is ideal for us to manage information in one place and reuse it in different media."

Dr. Andreas Trepte
Max-Planck-Gesellschaft zur Förderung der Wissenschaften e.V.

All users of Infopark’s software solutions benefit from the large variety of support services we offer. Next to a support hotline, a Customer Portal is available where our extensive Knowledge Base and our our Fiona blog, for example, can be found. Support cases can be opened and traced in the Customer Portal, too.

As a registered customer you can access our support services directly from within the Customer Portal.

Infopark Customer Support

Infopark Customer Support offers qualified assistance with all service requests regarding Infopark’s web solutions. All requests are handled fast and in a solution-oriented fashion.

For different demands, graduated service levels are available. Depending on the service level, support is available up to 24 hours per day. Individual contact persons and many other options are also available. The standard level already guarantees reaction times of 6 hours at most, and availability from Monday to Friday between 10 o’clock and 17 o’clock.

Our support can be reached via telephone, e-mail, or the Customer Portal. While working on your support cases, we keep you informed about the current status which can also be seen online in our Customer Portal. We regard secure communication with our customers and data protection as a matter of course.

We attach great value to processing support requests quickly: 30 % of all support requests are resolved in the first two hours, 95 % in the first two days.